Earnings Enquiry Submissions

Tracking

Although the vast majority of transactions track without any problems it is possible that at some point while using iGain.co.uk you will have a transaction which fails to track automatically. This can be for various reasons, many of which can be minimised (see technical factors that can affect tracking), but we are happy to take a manual claim for these. As long as iGain is the referral agent and the transaction is genuine we will be able to manually award your enquiry within 60 days.

Please note that in most cases we are only able to accept manual claims for a transaction generated within the last 45 days. This claim window may vary (shorter or longer) with a minority of merchants. If so, this will be noted on their merchant page. Also, in some cases we are unable to process enquiries if the value is less than £1 or if the merchant does not accept manual claims.

Some merchants require that a certain amount of time pass before enquiries are submitted, in order to allow transactions a chance to track on their own. If this is the case, you will see a message telling you when an enquiry may be submitted for that transaction.

How to Enquire

You will see a dropdown list of merchants whose sites you have visited through the iGain link. Select the relevant merchant and click Next. On the next screen, choose the time of your transaction and click Next. (If you visited the merchant's site more than once, be sure to select the date of your transaction. Don't worry if there is more than one time listed on one date; it doesn't matter which you select as long as you get the correct date.) If it's too soon to submit an enquiry for this transaction, you'll be advised on the next page of the date that enquiries will be enabled for it; otherwise, follow the prompts and enter the requested information.

Required Information

Some merchants require specific information for earnings enquiries, and if this is the case, there will be a warning notice posted on the enquiry submission page. If the requested info is not provided in your enquiry, it may be declined. In general, however, transactions can be broken down into four categories: Financial, Retail, Utilities, and Gambling

Financial (including insurance): Full name, address, and post code as listed on the account or policy

Retail (including travel): Email address registered with the merchant and order number

Utilities: Full name, address, post code and account number

Gambling: User name and email address registered to the account with the merchant

When entering the transaction or other monetary amount, please do not include the £ sign. Once you've entered the information, click Next. On the next page, please check that the information already entered is correct, and enter any further information requested. Read the declaration at the bottom of the page, and if you agree to the terms, tick the box and click "Submit."